By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Our customer service representatives are there to handle customer requests and complaints. They will also manage the processing of orders, changes and escalation of complaints over a number of communication channels. To do well in this role, they have the ability to remain calm when clients are frustrated and have experience working with computers.

What is IT Assistance?

Customer service is the direct direct interaction between a consumer making a purchase and a representative of the company selling it. Most retailers see this direct interaction as key to ensuring buyer satisfaction and encouraging business recovery. We have described the responsibilities of the customer service representative:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries
• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.